Here’s a chance to view the inspiring webinar ‘Managing Challenging Conversations & Difficult People’ presented by Debbie Boone, one of the US’s most prominent veterinary communications consultants. Debbie opened her presentation by highlighting that recent and challenging world events have promoted fear and uncertainty which have led to a general shift in the way we interact as human beings.  This shift includes more anger, intolerance and feistiness in the workplace; and from customers and clients.

Debbie says more empathy, skilful communication and transparency are needed to defuse potential conflict.  Her presentation includes both fascinating insights and practical advice on dealing with specific situations.

Watch the hour-long webinar here: https://training.premiervetalliance.co.uk/course/6d0bb54a-32de-44c6-8896-990722c62883