Meet Client Services Administrator, Luke Drury, who along with his colleagues is the first port of call for customers contacting the company by phone or email. 

When he’s not supporting customers, adventurer Luke is throwing himself out of aeroplanes!

Find out more about Luke’s role with us, his career background and his life away from the office.

Name: Luke Drury

Job title: Client Services Administrator

When did you join the company?: August 2021

Career background before joining PVA: I worked in various retail positions such as customer service assistant, team leader and store merchandiser. 

Details of your role with PVA: I answer calls and emails from clients, whether that be practices or pet owners and assist them with their pet plans.  I also look after some digital marketing, specialising in social media and client communications.

The best thing about your job: The people and the flexibility.

What are your hobbies/interests?: Scuba/Skydiving, Rugby. I like being outside for the most part.

Where’s the best place you’ve ever visited?: Trogir, Croatia. It’s an old, old city, but full of awesome bars and restaurants, great music too.

Tell us something surprising about you: I have an Australian Citizenship, never actually been, but it’s on the list!

If you could choose any three dinner guests who would they be?: I think ancestors are always an interesting choice.  Hearing the decisions my family have made that have led to me being here would be one hell of a conversation!

What is your greatest achievement?: Having recently completed my first solo skydive.  Lots of fun, but when you are up there, it’s hard to find a reason to throw yourself out of a perfectly good plane!

What did you want to be when you were growing up?: When I was little I wanted to be a chef.  The only thing Gordon Ramsey is missing is a northern accent!

You are allowed to take one item to your desert island, what would it be?: Gotta be your phone right? You’ve got books, films, contact, can use its signal for help, torch, it does it all for a bit, until the battery goes flat!  I’m going with my phone, well maybe not my phone, a better phone.

If you won the lottery, what would be the first thing you’d spend your money on?: Pretty boring but probably some property in and around Europe, need to get me a holiday home or two!